Annual Survey Results Add to Tools to Help Consumers

COLUMBUS – Family members of nursing home residents are generally satisfied with the care their loved ones receive, according to the results of the 2008 Nursing Home Resident Satisfaction Survey, released today by the Ohio Department of Aging. The statewide average satisfaction score for facilities was 88.2, up from 86.6 on the same survey two years ago. Twenty-five facilities scored 94.9 or better.

The satisfaction ratings and other information about nursing homes in the state are available on the Ohio Long-term Care Consumer Guide at Ohio is one of only a handful of states that includes customer satisfaction data in the information it provides consumers online.

“The more tools that are available to consumers and their families as they make important decisions about care providers, the more likely they’ll be to get the quality care they need and want,” said Barbara E. Riley, director of the department. “When you are trying to pick the right facility for Mom, Dad or another loved one, certainly you would want to know what the family members of current residents think. This survey provides that insight.”

The federal Centers for Medicare and Medicaid services last week unveiled a new system for ranking nursing homes on its Web site. The system has drawn criticism in part because it does not take resident and family satisfaction into account.

“Ratings are certainly an easy way to evaluate a nursing home, but consumers looking for the right care should look at much more than how many stars a facility gets to determine if it is right for them or their loved ones,” added Beverley Laubert, the State Long-term Care Ombudsman, whose office oversaw the survey. “For the complete picture, you should compare ratings with the opinions of those who receive services, as well as with your own experiences during a personal visit to the home.”

The survey asked family members their opinions on activities, administration, admission, choices, direct care and nursing, laundry, meals and dining, social services, therapy and general satisfaction. Researchers identified two key questions: “Overall, do you like this facility?” and “Would you recommend this facility to a family member or friend?” Sixteen facilities scored 100 on both questions.

The family satisfaction survey was conducted between June and December 2008 by the Scripps Gerontology Center of Miami University on behalf of the Ohio Department of Aging. More than 24,500 family members participated. Of the 630 participating facilities with statistically significant results, 333 scored above the state average, earning them an additional “quality point” in a reimbursement formula used by the Ohio Department of Job and Family Services. Survey costs are supported by a fee charged to nursing homes by the state.

The most recent family satisfaction data joins the results of the resident satisfaction survey conducted last year. In 2009, the Department of Aging will repeat that survey of residents.

The survey results come as the Department of Aging prepares to kick off “Visit A Nursing Home Week,” Dec. 24-31, 2008. During this annual observance, the agency, Governor Ted Strickland and the Office of the State Long-term Care Ombudsman encourage Ohioans to include nursing home residents in their holiday celebrations.

Top 25 Ohio Nursing Homes for Family Satisfaction

Facility Name City County Overall Score*
Mount Notre Dame Health Center Cincinnati Hamilton 99.6
Clare Hall Garfield Heights Cuyahoga 99.2
Wellington Manor Nursing Home Wellington Lorain 98.3
Mifflin Care Center Mansfield Richland 98.2
Saint Angela Center Pepper Pike Cuyahoga 98.0
Little Sisters of the Poor/Sacred Heart Home Oregon Lucas 97.9
Belmont Manor St. Clairsville Belmont 97.9
Majora Lane Center for Rehabilitation and Nursing Care Millersburg Holmes 97.0
Regina Health Center Richfield Summit 96.9
Altercare of Mayfield Village, Inc. Mayfield Village Cuyahoga 96.8
Mohun Health Care Center Columbus Franklin 96.8
Holy Family Home Parma Cuyahoga 96.6
Glenmont Hilliard Franklin 96.3
Woodland Country Manor, Inc. Somerville Butler 96.3
House of Loreto Canton Stark 96.1
Center Ridge Nursing Home North Ridgeville Lorain 95.6
Canterbury Villa Of Alliance Alliance Stark 95.5
Highbanks Care Center Worthington Franklin 95.5
Wayne County Care Center Wooster Wayne 95.4
Altercare of Valley View Nursing Home, Inc. Lancaster Fairfield 95.4
Blossom Hill Care Center Huntsburg Geauga 95.1
Sarah Jane Living Center Delphos Allen 95.0
Holzer Senior Care Center Bidwell Gallia 95.0
Archbishop Leibold Home Cincinnati Hamilton 94.9
Wellington Place North Olmsted Cuyahoga 94.9

*Overall satisfaction score is the average score reported for all survey items

The 16 facilities that scored 100 on both key survey questions (“Overall, do you like this facility?” and “Would you recommend this facility to a family member or friend?”) are:

  • Belmont Manor, St. Clairsville, Belmont County
  • Clare Hall, Garfield Heights, Cuyahoga County
  • Elizabeth Scott Community, Maumee, Lucas County
  • Elmwood Nursing Home, Green Springs, Seneca County
  • Glenmont, Hilliard, Franklin County
  • Holly Hill Nursing Home, Newbury, Geauga County
  • Holzer Senior Care Center, Bidwell, Gallia County
  • Little Sisters of the Poor, Cleveland, Cuyahoga County
  • Little Sisters of the Poor/Sacred Heart Home, Oregon, Lucas County
  • Majora Lane Center For Rehabilitation and Nursing Care, Millersburg, Holmes County
  • Mount Notre Dame Health Center, Cincinnati, Hamilton County
  • Ruffing Family Care Center Of Bloomville, Bloomville, Seneca County
  • Saint Angela Center, Pepper Pike, Cuyahoga County
  • Wellington Manor Nursing Home, Wellington, Lorain County
  • Wellington Place, North Olmsted, Cuyahoga County
  • Woodland Country Manor, Inc., Somerville, Butler County

About the Long-term Care Ombudsman

The Office of the State Long-term Care Ombudsman advocates for consumers receiving home care, assisted living and nursing home care. They work to resolve complaints about services, help people select providers and provide information about benefits and consumer rights. Ombudsman staff and volunteers make regular visits to nursing homes. Call toll-free, 1-800-282-1206, to learn more or to volunteer.

About ODA

The Ohio Department of Aging provides leadership for the delivery of services and supports that improve and promote quality of life and personal choice for older Ohioans, adults with disabilities, their families and their caregivers. Working with 12 area agencies on aging and other community partners, the department offers home- and community-based Medicaid waiver programs such as PASSPORT, the long-term care ombudsman program, the Golden Buckeye Card and more. Visit

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